ZENDESK VS Freshworks

Switch over to the champions

Great businesses aren’t built on ‘good enough’ service. Let us help you chart your course.

If you’re a business that wants to grow, you need a solution that you can count on—both now and in the future. Zendesk is a robust, reliable, and scalable solution that’s backed by experts, built to last, and delivers the best return on investment.

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What Zendesk can do for you

Built to last

Zendesk delivers capabilities beyond basic ticketing that is frictionless and provides the complete CX solution brands need to provide a reliable, differentiated customer experience at scale.

Best ROI and TCO

Zendesk is built to handle whatever challenges your business faces and ultimately, delivers more efficiencies, lowering the cost of support.

A trusted partner

Our expertise is your competitive edge. We’re here to help you with best practices, and to help you constantly improve your customer experience.

Empower your agents

With our unified interface agents can collaborate seamlessly regardless of the channel, save time with no-code tools for streamlined workflows and access a single customer view—all in one place.

One Pager

Forrester Consulting TEI study evaluates the ROI of Zendesk

Zendesk enables companies to attain greater cost savings and business benefits through a secure, reliable open platform. Forrester's research derives insight from seven decision‑makers in large enterprises using Zendesk and identifies benefits amounting to $31.2 million over three years for a composite Zendesk customer—versus costs of $8.1 million. Explore the potential, significant ROI of implementing Zendesk.

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Make the right choice

It's time to do what's right for your business. Embark on your journey to becoming a CX Champion, and we will support you every step of the way.

Hear from brands that made the switch

“Agents began to see the ways in which Zendesk is better suited for us and a stronger solution than anything we’ve used before. The Talk product made the biggest difference for our agents, right away. It was much better, straight from the box.”

Lauri Haav

Head of Customer Loyalty at Monese

“We saw a greater ROI in Zendesk versus the other options. We did a cost analysis and showed how we were going to save money and increase productivity with Zendesk.”

Stephanie Dorman

Senior VP of Client Services at Mediaocean

“Zendesk Support is world-class software, and we’ve been very happy since we implemented it at Xero.”

Hadleigh Lynn

Support Team Lead – Internal IT at Xero

whitepaper

Are You Set Up to Deliver Exceptional Customer Experience?

With customer experience (CX) shaping into a key differentiator in ensuring customer loyalty, perfecting customer experience initiatives has become top-of-mind for many decision‑makers. However, leveraging the right CX technology is essential to gaining business agility, and this whitepaper explores just that! Access your copy to gain actionable insight into making the most of your CX dollars.

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whitepaper

In a World Where Customer Experience is Everything, Platform Strategy is Key

The mandate for enhanced CX continues to burden IT leaders as they seek to better understand the critical considerations for CX investments—and Futurum decided to shed light on the matter. This whitepaper discusses the benefits of the Zendesk platform—and "why IT decision-makers should seriously consider incorporating Zendesk into their CX ecosystem."

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eBook

5 Signs It's Time to Switch from Freshdesk to Zendesk

While you may have gone to great lengths to deliver great CX, a lack of the right tools or guidance can have unproductive outcomes. That's why evaluating your current technology is the first step to improving outcomes. This eBook explores what makes Zendesk the superior choice and how it delivers the best ROI.

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Report

Magic Quadrant for the CRM Customer Engagement Center

Thanks to its ease of use, customization and administration, Zendesk was declared a leader in Gartner's Magic Quadrant. Zendesk boasts the largest customer base of vendors in this report—allowing businesses of all sizes and across industries to elevate their customer engagement center. Get Gartner’s insights to discover critical customer engagement capabilities.

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Are you ready to make the switch?

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