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ZENDESK VS intercom

Switch over to the champions

Great businesses aren’t built on ‘good enough’ service. Let us help you chart your course.

If you’re a business that wants to grow, you need a solution that you can count on—both now and in the future. Zendesk is a robust, reliable, and scalable solution that’s backed by experts, built to last, and delivers the best return on investment.
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What Zendesk can do for you
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Built to last
Zendesk delivers capabilities beyond basic ticketing that is frictionless and provides the complete CX solution brands need to provide a reliable, differentiated customer experience at scale
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Best ROI and TCO
Zendesk is built to handle whatever challenges your business faces and ultimately, delivers more efficiencies, lowering the cost of support.
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A trusted partner
Our expertise is your competitive edge. We’re here to help you with best practices, and to help you constantly improve your customer experience.
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Empower your agents
With our unified interface agents can collaborate seamlessly regardless of the channel, save time with no-code tools for streamlined workflows and access a single customer view—all in one place.
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One Pager
Forrester Consulting TEI study evaluates the ROI of Zendesk
Zendesk enables companies to attain greater cost savings and business benefits through a secure, reliable open platform. Forrester's research derives insight from seven decision-makers in large enterprises using Zendesk and identifies benefits amounting to $31.2 million over three years for a composite Zendesk 
customer—versus costs of $8.1 million. Explore the potential, significant ROI of implementing Zendesk.
See Zendesk’s Impact
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Blog Post
4 Ways Zendesk Can Make Your Life Easier ASAP
Rising, volatile customer expectations 
compel organizations to enhance their support operations and select the right software. However, research, implementation, and training are all cause for concern, driving businesses to rush through their initiatives and risk detrimental outcomes. In this blog post, you'll explore how you can address these areas—and focus on creating great CX instead of spending a lot of time training.
See Zendesk’s advantage
Make the right choice
It's time to do what's right for your business. Embark on your journey to becoming a CX Champion, and we will support you every step of the way.
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Hear from brands that made the switch

“Our company website and support page are now designed and built in such a way that it actually all revolves around our use of Zendesk. It is working perfectly. We don't need to look at any other tool because it's doing exactly what we want it to, which is all about optimising and improving how we work.”
Kareem Mazhar
Global VP of Customer Experience at Rain
“Most importantly, we have the flexibility and scalability needed to evolve our customer service operations as our business grows and ensure we are always able to meet the needs of our customers regardless of where they are based in the world”
Arnon Talmon
Director of Global Support at AppsFlyer
"The partnership with the Zendesk team has provided a level of support and guidance to us that goes above and beyond what you’d expect."
Mika Stuttaford
Digital Product Journey Manager at Mukuru
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whitepaper
Are You Set Up to Deliver Exceptional Customer Experience?
With customer experience (CX) shaping into a key differentiator in ensuring customer loyalty, perfecting customer experience initiatives has become
top-of-mind for many decision-makers. However, leveraging the right CX technology is essential to gaining business agility, and this whitepaper explores just that! Access your copy to gain actionable insight into making the most of your CX dollars.
Read whitepaper
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whitepaper
In a World Where Customer Experience is Everything, Platform Strategy is Key
The mandate for enhanced CX continues to burden IT leaders as they seek to better understand the critical considerations for CX investments—and Futurum decided to shed light on the matter. This whitepaper discusses the benefits of the Zendesk platform—and "why IT decision-makers should seriously consider incorporating Zendesk into their CX ecosystem."
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Report
Magic Quadrant for the CRM Customer Engagement Center
Thanks to its ease of use, customization and administration, Zendesk was declared a leader in Gartner's Magic Quadrant. Zendesk boasts the largest customer base of vendors in this 
report—allowing businesses of all sizes and across industries to elevate their customer engagement center. Get Gartner’s insights to discover critical customer engagement capabilities.
Get Gartner’s insights
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Are you ready to make the switch?
Let's get this journey started. Tell us a bit about yourself to access white papers, reports and much more to help you stay on top.
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