Spike in Demand for Digital Platforms Leads Blackboard to Create 36% Faster Sales Process

read now ›

The spike in demand for digital platforms introduced Blackboard Inc. to a range of challenges that hindered them from meeting new customer requirements.

To enable their team to better navigate these challenges, they sought West Monroe’s help.

In this client story, you'll discover how West Monroe's multidisciplinary team—with expertise in customer experience, the high-tech & software industry, and business process design—helped Blackboard Inc.:

▶  Reduce technical development and support costs
▶  Respond faster to business changes
▶  Leverage new sales and service functionality

Moreover, Blackboard Inc. not only transitioned to the latest technology platform, Salesforce Lightning, but also leveraged an even greater opportunity to handle a higher level of demand for digital services.

Read the full story today.






Complete this form to
Read the Client Story