Power your CX with conversational AI

Genesys and AWS help companies boost personalized
self-service experiences and improve operational efficiency while enhancing overall customer satisfaction.

By leveraging conversational AI with AWS Lex (bots) and Kendra (search), you will gain the ability to surface information faster from FAQs or knowledge base articles, and give customers fast answers on the channel they choose.

With natural language processing, AWS and Genesys Cloud CX help you capture customer intent in real-time and drive better customer experiences.

Explore Genesys’ advantage through customer and industry insights

eBook

Increase your CX effectiveness using conversational AI

Partnering with a strategic contact center partner will position your business for success.

Genesys' conversational AI solutions empower you to ensure optimal CX by building an efficient CX tech stack.

Read this eBook to learn how you can deliver better automated and human-assisted conversational experiences with Genesys and AWS.

Brochure

Deliver empathetic experiences your customers will love

The all-in-one composable CX platform, Genesys Cloud CX, enables you to create and scale impactful customer experiences with confidence.

This brochure explores how Genesys CX and AWS Contact Center Intelligence provide organizations with new revenue streams and allow them to optimize their operations and drive greater cost efficiencies.

On-Demand Webinar

How Alberta Motor Association improved CX with AI and self-service

Through the Genesys-AWS Global Strategic Alliance, Alberta Motor Association attained the capabilities to resolve calls more quickly, reduce cost per call and increase member satisfaction.

This on-demand webinar joins industry experts to help you get more out of your Genesys Cloud CX contact center with impactful AI solutions.

Executive brief

Answering the Call of Today’s Consumers: How Retailers Can Deliver Superior Customer Experience

Forward-thinking retailers are implementing Contact Center as-a-Service (CCaaS) in the cloud to facilitate and differentiate CX, enabling them to elevate customer engagement.

This Frost & Sullivan executive brief reveals what makes CCaaS the heart of CX and provides insights into the transformative benefits of applying a cloud-first, AI-driven, contact center approach to CX.

Deliver faster, smarter, and more memorable experiences

Empathetic experiences directly affect how customers perceive your brand. Get in touch with us to strengthen your contact center and position your business for CX excellence.