Genesys Cloud CX available on the
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Government leaders must make swift, insight-informed decisions to support their digital contact center employees to deliver mission critical services to their customers.
Genesys and AWS work with government agencies to improve the customer experience, understand how to leverage the cloud for digital transformation, and deliver trusted, digital-ready services.
Harness the power of data and artificial intelligence (AI), combined with voice and digital engagement capabilities, to better understand and predict what's needed, and what or who's most helpful to support the customer.
Position your disparate workforce for success by designating an AI-powered knowledge base to fill in the gaps, and empower agents to provide consistent, accurate, and up-to-date information—every time.
Genesys' cloud-based contact center solution, coupled with its expertise in the government industry, will help you meet and exceed emerging customer demands, and ensure timely, effective support in moments of crisis.
Read why over half of government agencies struggle with how to deliver empathy as part of the citizen experience, what they are doing to listen to constituents, and how utilizing AI to improve on how they listen, understand and act on citizen needs are key to improving the agency experience.
Learn how to evolve your digital engagement strategy, lower costs and strengthen public trust and deliver on the promise of digital government.
Public institutions have been pushed to deliver higher levels of services and information to citizens, businesses and agencies with less people. Read how this can be solved with technology, however, be weary of totally removing human interactions, which can result in impersonal experiences
Understand how the state of Alaska department of health and social services reinvented itself with a cloud-based call center to more quickly help needy families with essentials such as heat and senior benefits.
Genesys & AWS, the leaders in contact center, CX, cloud and AI are ready to meet with you. Get in touch with our global team today.