Elevate Business Communication with Genesys

Explore the Genesys Advantage
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About US

Through the power of the cloud and AI, Genesys empowers businesses across sectors to align every customer moment with marketing, sales and service, on any channel.

Moreover, as a pioneer of Experience as a Service, Genesys enables enterprises to tailor their customer experience at scale, interact with empathy, and to foster customer trust and loyalty.

Genesys' services are extended to small, medium, and large enterprises—helping them improve employee productivity and engagement to thrive in today’s digital-first environment.

Enhance customer experience and ensure business resilience

In addition to reducing risk, Genesys will simplify your tech stack and provide the necessary security and resilience to seamlessly tackle emerging challenges.

By partnering with Genesys, you'll be able to:

  • Choose the cloud deployment model to meet your unique needs with a proven platform
  • Leverage voice, digital, AI, workforce engagement, UCC, and more—all in one place
  • Ensure a smooth, successful, and speedy migration without disrupting business

Start delivering AI-powered, relevant experiences

Better connect with your customers by partnering with an industry leader. Talk to us, express your concerns, and we’ll reach out to remedy your headaches—and enhance your experience.

Talk to a Representative

Using Avaya? Here’s how you can lower TCO by 33% or more!

Genesys has prompted 3000+ clients to start their migration initiatives from Avaya. With Genesys's special migration
program for Avaya customers
. Through this program, businesses were able to garner unprecedented efficiencies:

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Ticketmaster:

The global event ticketing leader implemented Genesys Multicloud CX contact centre through a three-step migration strategy, ensuring high-quality VoIP connectivity for a global contact centre and significantly improving agent efficiency.

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Metergy Solutions:

One of North America’s most experienced submetering providers, was empowered to make changes for maximum impact—increasing productivity by 30% and dropping absence rates to virtually zero.

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Vivo:

Brazil’s leading quadruple-play telecom provider transformed experiences for more than 90 million customers and 17,000 agents, achieving satisfaction ratings of 90% and above, a 20% reduction in staffing levels—and $1.5 million-plus savings.

Additionally, Genesys helps agents, supervisors and administrators to better acclimate to change and to easily integrate
their existing unified communications, CRM, custom reports (and more!) with pre-built integrations and apps.

Partner with a Leader

GUIDE

Building a Better Business Case for CX Transformation

Checklist

Look for a Partner When Choosing a Vendor

Checklist

Plan Your Cloud Migration Roadmap

How businesses fare with Genesys’s solutions
Derive insight from how your peers are leveraging Genesys's solutions to fuel their customer experience transformation initiatives.
Ian Roberts, Operations Leader Quicken

“Genesys understood our business better than anyone else, and what it would take to delight our customers. There was a personal touch that made us realise we had a true, long-term partner in Genesys.”

Nicole Thomas, VP, Customer Care Centre Coca-Cola Bottlers’ Sales and Services

“Our agents have had a very positive experience and say the solution is faster and easier to use. Cost-wise we are paying around 50% less and have transitioned to 100% virtual in Tulsa and reduced to a single on-site campus in Tampa for Customer Care.”

Matt Hayes, Senior Director, Contact Centre Technology Microsoft

“Genesys Multicloud CX gives Microsoft and our partners the levers we need to optimise a global pool of agents with multiple language skills and deliver consistently great customer experiences.”

Put the industry’s most powerful all-in-one platform to use today

Position your business for success by replacing outdated, traditional, and obsolete systems.

Complete this form to get access

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Building a Better Business Case for CX Transformation

As business agility becomes imperative for business success, chief experience officers are on the lookout for new ways to incorporate agility into their processes and build the ultimate business case for Customer Experience (CX) transformation.

To help you attain this objective, Genesys composed a practical guide that explains how you can lay the groundwork for consensus, and details the steps you need to take to build a compelling, valuable business case for CX transformation.

Build the Ultimate Business Case
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Look for a Partner When Choosing a Vendor

According to CIO.com, lack of effective planning is one of the top three reasons cloud implementations fail. That's why, when choosing a vendor, you need to look for a partner that has your business requirements in mind.

In this comprehensive checklist, Genesys outlines the top considerations to keep in mind when addressing your internal stakeholders’ demands, and explores the setbacks of a one-size-fits-all solution.

Start reading to get insights into selecting a vendor that meets your unique needs.

Inform Your Decisions
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Plan Your Cloud Migration Roadmap

Whether you've built a compelling business case for migration and secured stakeholder buy-in, or working on it, assessing your cloud migration readiness is a critical task.

For that reason, Genesys examines areas that need attention and will help you identify them through this checklist. In addition, your complimentary copy sheds light on KPI categories you need to include to measure success.

Download yours now to define your next steps and accelerate your migration plans.

Accelerate Cloud Migration